1. Who we are
RomiFinds ("we", "us", "our") operates the RomiFinds marketplace at romifinds.co.ke and related vendor storefronts. If you have questions about this policy, contact us at hello@romifinds.co.ke.
2. Information we collect
- Account details such as name, email address, and phone number.
- Order, cart, and payment-related information needed to complete purchases.
- Vendor business information submitted during onboarding.
- Technical data such as IP address, browser type, and usage logs.
- Information you choose to provide when contacting support.
3. How we use information
We use your information to:
- Create and manage your account.
- Process orders, payments, and vendor payouts.
- Provide customer and vendor support.
- Improve platform security, performance, and user experience.
- Send service-related communications and, where permitted, marketing updates.
4. Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.
5. Sharing of information
We may share information with:
- Vendors when you place an order with their store.
- Payment processors and delivery partners involved in fulfilling your order.
- Service providers that help us host, secure, and operate the platform.
- Authorities when required by law or to protect users and the platform.
6. Data retention
We retain personal information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your rights
Depending on applicable law, you may request access, correction, or deletion of your personal information. Contact us at hello@romifinds.co.ke to make a request.
8. Security
We use reasonable technical and organizational measures to protect your information. No online service can guarantee absolute security.
9. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with an updated date.